SHEERSENSE® CONDITIONS OF SALE
Pricing
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order.
Availability
All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a refund for the unavailable product(s). Although we will try to ensure all stock is available at all times, if an item is not available once ordered and paid for, we will contact you to either credit the amount or despatch when stock is available. No additional delivery charge will apply for items which show on the website as available and are ordered and paid for but are subsequently out of stock at time of despatch. If you wish the whole order to be delayed until all items are in stock the standard delivery charge will apply.
Authenticity
We guarantee that all advertised products are 100% genuine.
Images
Product images are for illustrative purposes only and may differ from the actual product. Colours may vary due to photographic electronic or printing processes.
Products Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. We make every effort to try to ensure all products are marked accurately on the system.
Payment
Payment will be in advance of despatch of your purchase.
Security
No credit card or payment details for online orders will be stored on our servers. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from SheerSense® Limited.
Order Confirmation
We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale. Your order must be sent to the same country as your debit / credit card is billed to. You will be sent an email confirming receipt of your order with SheerSense® Limited.
Delivery
We aim to despatch orders within two working day of receipt of the order. You may be required to provide a signature.
RETURNS & ORDER CANCELLATION
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 2 working days of receipt of the order. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
Return items
Customer Returns
All customers must return products back to the Distributor who sold the product to them and not to SheerSense®.
Damaged Product/Wrong Item
You need to inform us within 48 Hours of receiving your order if you find a damaged product or wrong item by email to Returns@SheerSense.com describing the problem and, in the case of damage, including photographic evidence.
A case-numbered RMA (Return Merchandise Authorisation) form will be issued by email which will need to be completed and sent back with the product.
The RMA form must include the original Order Number of the item being returned and the Distributor’s ID Number and the reason for returning the product.
Each item to be returned must have its own RMA Form. And no item will be accepted without an accompanying RMA form.
If damaged or the wrong item sent from SheerSense®, you should send the product back to us, in appropriate packaging, within 30 calendar days (from the date of delivery) together with its completed RMA form.
Once SheerSense® is in receipt of the product at Head Office it can be checked and, if appropriate, a replacement or refund will be issued.
If the item is replaced then it will be the same product and in the same colour. (No alternatives can be given other than the original product, unless there are none available and then a refund will be issued).
You will be refunded P&P. Refunds will be made within 14 calendar days of receipt of the item.
Important, please note that deliveries diverted at the request of the recipient to the courier, and/or receipt without signature, will invalidate return requests.
Missing items: Please be very careful when opening your orders for products rolling away or being left in bubble wrap. Your orders are all carefully double-checked prior to leaving packaging.
Order/Item Cancellation
If you are unsatisfied with the product for any reason and wish to return it then:
You inform SheerSense® within 14 days of receiving your order to Returns@SheerSense.com describing your reason for return.
A case-numbered RMA (Return Merchandise Authorisation) form will be issued by email which will need to be completed and sent back with the product.
The RMA form must include the original Order Number of the item being returned and the Distributor’s ID Number and the reason for returning the product, the customer’s name and telephone number or email address, together with the Sale Invoice Number and the date of the sale.
Each item to be returned must have its own RMA Form. And no item will be accepted without an accompanying RMA form.
It is returned to SheerSense® unopened and undamaged, with the seal intact and in resaleable condition.
You have 14 days after receipt of the RMA to return the products.
All refunds will be at the Distributor’s purchase price and not retail value. Refunds will be made within 14 days of receipt of the item by SheerSense.
Postage will be paid by the Distributor.
Faulty Returns
You can return (faulty) product back to SheerSense® if:
You inform SheerSense® within 14 days of receiving your order to Returns@SheerSense.com describing your reason for return and include photographic evidence
A case-numbered RMA (Return Merchandise Authorisation) form will be issued by email which will need to be completed and sent back with the product.
The RMA form must include the original Order Number of the item being returned and the Distributor’s ID Number and the reason for returning the product, the customer’s name and telephone number or email address, together with the Sale Invoice Number and the date of the sale.
Each item to be returned must have its own RMA Form. And no item will be accepted without an accompanying RMA form.
It is returned to SheerSense® for inspection with the completed RMA Form.
Once after further investigation and fault found a refund or replacement will be arranged.
All refunds will be at the Distributor’s purchase price and not retail value.
Refunds will be made within 14 days of receipt of the item by SheerSense®.
Distributor will be refunded for P&P.
If deemed to be no fault the product will be returned to you in your next order with a full explanation and no refund of P&P will be given.
Returns due to an adverse reaction or allergy
If you experience an adverse reaction or allergy issue with any of our products you are advised to contact your physician immediately.
To return a product based on an adverse reaction or allergy you must:
Contact SheerSense® to explain the issue with photographic evidence using Returns@SheerSense.com and to be sent a case-numbered RMA form.
Return the product to SheerSense® for inspection with completed RMA Form.
Each item to be returned must have its own RMA form.
Further details may be requested either by email or by telephone. For example, if more than a third of the product has been used then a fuller explanation may be required.
All personal details will be kept confidential in accordance with data protection legislation.
It should be noted that such reaction does not make the product faulty and the company is not obliged to issue a refund in such circumstances. However, each claim will be dealt with sympathetically and on its merit.
If the company does accept to provide a refund, then the refund and P&P will be paid. All refunds will be at the Distributor’s purchase price and not retail value. Refunds will be made within 14 days of receipt of the item by SheerSense®.
Returns Procedure
Items must be properly protected for posting back to us. The packaging that the item arrived in could be used for a return, especially the bubble wrap.
Returns arriving at SheerSense® having been damaged in the post through poor protection cannot be accepted for a replacement or a refund (unless they are coming back to SheerSense for being damaged in the first instance).
It must be posted using ‘Signed For’ delivery.
As well as the item to be returned, the package must include the properly completed case-numbered RMA form which must include the original Order Number of the item being returned and the Distributor’s ID Number and the reason for returning the product, the customer’s name and telephone number or email address, together with the Sale Invoice Number and the date of the sale.
SheerSense® will not issue a refund on any product previously certified as sold under the 70% rule
This does not affect your statutory rights
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us.