Conditions of Sale
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order.
All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a refund for the unavailable product(s). Although we will try to ensure all stock is available at all times, if an item is not available once ordered and paid for, we will contact you to either credit the amount or despatch when stock is available. No additional delivery charge will apply for items which show on the website as available and are ordered and paid for but are subsequently out of stock at time of despatch. If you wish the whole order to be delayed until all items are in stock the standard delivery charge will apply.
We guarantee that all advertised products are 100% genuine.
Product images are for illustrative purposes only and may differ from the actual product. Colours may vary due to photographic electronic or printing processes.
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. We make every effort to try to ensure all products are marked accurately on the system.
Payment will be in advance of despatch of your purchase.
No credit card or payment details for online orders will be stored on our servers. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from SheerSense® Limited.
We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale. Your order must be sent to the same country as your debit / credit card is billed to. You will be sent an email confirming receipt of your order with SheerSense® Limited.
We aim to despatch orders within two working day of receipt of the order. You may be required to provide a signature.
RETURNS & ORDER CANCELLATION
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 2 working days of receipt of the order. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply.
Your rights to return goods are protected under the UK Government’s Online and Distance Selling rules which can be found at https://www.gov.uk/online-and-distance-selling-for-businesses
A customer has the right to cancel the contract at any time up to 14 working days after purchase. The goods must be returned unused, unopened and in the same condition as they were originally despatched by SheerSense® Limited. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.
You must contact us by email to confirm which items are being returned and the expected cost of return. You will be requested to return the goods by second class post (we recommend you get Proof of Posting). Any free gifts associated with an item must be returned at the same time. Please return them to the address that will be advised, with a note of your details and the reason for return. There will be no refund of the cost of returning the goods unless the goods were defective or otherwise failed to comply with the contract of sale. Refunds, for the products returned only, will be made to the original charged account within 14 days of receipt of the returned goods.
For Health and Safety reasons we cannot accept any opened colour cosmetic or skincare products for refund or exchange
If a product has been damaged in transit or may be faulty, please inform SheerSense® using the Contact Form on the website, together with photographs if damaged, within 2 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further charge. Please note returns will NOT be accepted as damaged or faulty if, on inspection, the product appears to be whole other than the tamper proof element.
The address to send returned goods will be advised.
Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us.